Privacy
Last updated 5 November 2026
The short version. The Rubbish App is an app for rubbish clearance firms. We keep what a firm needs to run its day: its jobs, customers, crew, vans and photos. We never sell it, never use it for advertising, and delete it when the firm asks.
Who we are
The Rubbish App is run by Alex Kilby, a sole trader trading as The Rubbish App, 8 Norwich Close, Brighton, East Sussex BN2 4LH. Email support@therubbish.app about anything on this page.
Whose data, and who is in charge of it
There are two kinds of information in The Rubbish App, and the law treats them differently.
- The firm's own records: its customers (names, phone numbers, addresses), jobs, photos, notes, and its crew. The firm decides what goes in and why, so the firm is the controller and we look after it on the firm's behalf as its processor. If you are a customer of a clearance firm and want to know what they hold about you, ask the firm first; we will help them answer.
- The boss's account and billing: who signed the firm up, how to reach them, and payment status. For this we are the controller.
What we keep
| What | Why |
|---|---|
| Name and mobile number of everyone who signs in | To sign you in with a texted code (no passwords) and show the crew who is who. |
| Customers' names, phone numbers and addresses | So the firm can book, plan and reach the job, and text the customer if the firm chooses to. |
| Job details, checklists, notes, photos and videos | The firm's record of the work, its job reports and, if the boss asks, social posts. |
| Where a crew member's phone is, while they are on shift | So the boss can see where vans are and the app can tell the crew they are nearly at a job. Only the latest point is kept, never a trail, and nothing is sent outside a working day's run. You can switch it off in your phone's settings. |
| Where a van was parked at the end of the day | So tomorrow's plan starts from the right place. |
| The phone's model, app version and crash reports | To fix problems and know which version is in use. |
| How the app is used (screens opened, buttons tapped) [once PostHog is switched on] | To see where people get stuck and make it easier. Never what you type, never customers' details. |
| Billing status (never card numbers) | Card details go straight to Stripe; we only hear whether a payment worked. |
Our legal reasons: to provide the service the firm signed up for (contract), and our legitimate interest in keeping it working and secure. Location on shift is part of the service the firm uses for its crew; a crew member can refuse location permission and still use the app.
Who helps us run it
These companies process data for us under contract, and only to do their part:
- Cloudflare: hosting, the database and photo storage.
- Stripe: payments.
- Twilio: sending sign-in codes and texts.
- Expo: app updates and, later, notifications to your phone.
- Google: maps on the page a customer opens to follow the van, and the search for tips and yards.
- OpenStreetMap services (Photon, postcodes.io, Overpass): finding addresses and postcodes. These see the address being looked up, not who you are.
- Google Cloud Text-to-Speech: the voice on videos the boss chooses to make.
- [Sentry: crash reports, once switched on.] [PostHog: app usage, once switched on, hosted in the EU.]
Some of these are based in the United States. Where data leaves the UK it is covered by the UK's approved safeguards (the UK International Data Transfer Addendum or the UK–US data bridge).
How long we keep it
- While the firm uses The Rubbish App, its records are kept so the firm can look back at past jobs.
- When a crew member deletes their account, their name and number are wiped at once. The jobs they did stay with the firm without their name.
- When the boss closes the firm, everyone is signed out straight away and everything is wiped for good 30 days later, photos included.
- Sign-in codes last 10 minutes. Phone location is overwritten each time a new point arrives.
Your rights
You can ask to see, correct, export or delete what we hold about you, or object to how we use it. You can delete your own account in the app (More or Settings, then Delete my account) or at skipops.app/delete-account. For anything else, email support@therubbish.app and we will reply within a month. If you are unhappy with how we have handled it, you can complain to the Information Commissioner's Office at ico.org.uk.
Children
The Rubbish App is for people at work. It is not meant for anyone under 16.
Changes
If we change this page in a way that matters, we will say so in the app before it takes effect.